Job Description

Cloud Support Engineer/Devops AWS Support Engineer

Remote

Must have skills.

• CI/CD
• Jenkins
• Terraform
• AWS core services

Cloud Support Engineer

Role Purpose

• Provide operational and engineering support for cloud infrastructure and continuous delivery pipelines.
• Ensure reliable, repeatable, and secure cloud environments using automation and infrastructure-as-code.
• Act as a hands-on practitioner who supports day-to-day cloud operations while continuously improving platform reliability.

Skills & Capabilities

• Strong understanding of CI/CD concepts and automation-first operations.
• Practical experience or working knowledge of:
  • Jenkins (pipelines, agents, job troubleshooting)
  • Terraform (modules, state, plans, applies)
  • AWS core services (IAM, compute, networking)
• Ability to learn new cloud platforms and services quickly.
• Clear communicator who can work effectively with engineers and service owners.

Primary Platform Focus

• Amazon Web Services (AWS ) as the primary supported cloud platform.
• Jenkins for CI/CD pipeline execution, troubleshooting, and reliability.
• Terraform for provisioning, updating, and maintaining cloud infrastructure.

Core Responsibilities

• Operate and support CI/CD pipelines implemented with Jenkins , including job reliability, failure analysis, and environment issues.
• Support Terraform-based infrastructure deployments on AWS , including routine changes, remediation, and drift resolution.
• Troubleshoot cloud infrastructure issues related to compute, networking, identity, and platform services.
• Collaborate with engineering and platform teams to implement standardized, repeatable cloud patterns.
• Participate in incident response, root cause analysis, and operational runbook improvements.
• Maintain documentation for supported services, pipelines, and infrastructure components.

Multi Cloud Growth Expectations

• Learn to support Google Cloud Platform (GCP) and Microsoft Azure services over time.
• Apply the same Terraform and CI/CD principles across all supported cloud providers.
• Assist with cross cloud operational consistency as services expand beyond AWS.

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