Job Description

Job Description and Duties

Join the Covered California team!

Are you proficient and experienced with Microsoft Office applications such as Outlook, Word, Excel and PowerPoint. Do you have experience working as part of a team and collaborating with others to meet objectives? If you thrive on challenges and excel in a team environment, we invite you to apply for the Business Operations Team!

How You’ll Make an Impact!

In the role of the Business Operations Analyst, you will assist in research and analysis to review and resolve assignments timely and effectively. You will support the Business Operations staff utilizing a variety of tools and policies available internally or externally to ensure accurate resolution of unit assignments. Assists with daily inventory, reporting, and special projects.  Join us and play a pivotal role in supporting our operations and enhancing our service delivery. Apply now to become a key player on our Business Operations team!

At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the .

This position is headquartered in Sacramento County at 1601 Exposition Blvd., Sacramento, CA 95815. Business travel may be required, and reimbursement considers an employee’s designated headquarters office subject to regulations and bargaining unit contract provisions. Travel expenses associated with commuting to the employee’s office headquarters location are not reimbursable, other than authorized transit subsidies.

NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please to access the exam bulletin.

Possession of minimum qualifications will be verified prior to interview and/or appointment . If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.

Covered California does not provide visa sponsorship and is not an E-Verify employer.

Effective July 1, 2025, in response to the budget deficit, the Department of Human Resources (CalHR) has implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 requires that each full-time employee working their assigned work schedule receive a 3 percent reduction in pay in exchange for 5 hours of PLP 2025 leave credits monthly through June 30, 2027. 

You will find additional information about the job in the .

Working Conditions

This position may be eligible for telework. In accordance with Government Code section 14200, only employees who reside in California are eligible for telework. The amount of telework is at the discretion of the Department and based on Covered California’s current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Special Requirements

Statement of Qualifications (SOQ) Instructions: A SOQ is required to apply. The SOQ will be used as a pre-interview screening tool. Applicants who do not follow the SOQ instructions and/or do not answer the prompt as stated below may not be considered.

Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically.  Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism.  Failure to comply may be cause for disqualification.

A Statement of Qualifications (SOQ) must discuss how your education, training, and experience qualifies you for this position. The SOQ must be no more than two pages in length, 12 pt. font, and must address each of the items listed below in the order they are listed. The number and question must be typed in your SOQ before your response.

1. You will be working with multiple systems, including Microsoft Office products, SharePoint and other Job-Related Applications. Can you share your experience using Microsoft Office (e.g., Excel, Word, Outlook) and other business systems to organize and manage workload or projects? How do you ensure accuracy when working with multiple applications?

2. This position requires interpreting and applying policies, laws, and regulations to resolve issues appropriately. It also involves creating or updating processing guides. Can you describe a time when you had to interpret complex policies or procedures to resolve a work issue or improve a process? What steps did you take, and what was the result?

3. Effective communication is critical in this role, both in preparing written documentation and delivering verbal presentations or updates. Can you provide an example of a time when you had to communicate complex information, either verbally or in writing, to an audience or team? How did you ensure your message was clear and understood?

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Prior experience interpreting policies and procedures
2. Advanced knowledge and use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
3. Experience working as part of a team and collaborating with others to meet objectives
4. Data collections, analysis, and reporting required
5. Prior experience delivering professional verbal and written communication 
6. Dependable and acts with professionalism

Benefits

The State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and an array of other options. For more information on the benefits offered by the State of California, please click below:

Pre-Employment Requirements

Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.

Incompatible Activities: To maintain our integrity and focus on serving Californians, Covered California adheres to unique conflict of interest restrictions on the outside employment and activities of its board members and staff. If you’re considering a role with us, it’s important to know at the time of your start:

• You must not be employed by or otherwise affiliated with health insurance carriers, other insurers, agents, brokers, health care professionals, health facilities, or health clinics, or trade associations of any of these entities. This also means that you must not hold an active license to sell health insurance in California.
• You must not hold an active license to sell health insurance in California.
• Health care professionals are welcome to join our team, provided you do not receive payment for professional services and do not hold ownership or financial interests in a health care practice.

Please email any questions or concerns you may have prior to accepting a final offer of employment to Form700@covered.ca.gov .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please attach your SOQ to your application. Applications received without an SOQ may not be considered. Resumes and cover letters will not be accepted in place of an SOQ. Please see above “Special Requirements” section for SOQ instructions.
  

Job Tags

Permanent employment, Full time, Contract work, Work at office, Remote work

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